Refunds are reviewed individually
We review refund requests for duplicate purchases, undelivered pack access and technical problems that remain unresolved after reasonable troubleshooting. Include what happened so we can review the purchase fairly. We consider the circumstances of each request.
Your mandatory consumer rights still apply. Downloading a file does not, by itself, mean you have waived every right to a refund. Where the law or the payment platform requires a remedy, that takes priority over our discretionary review.
How to request a review
- Open your purchase or billing history on Patreon and use its refund/contact option for the relevant purchase, where available.
- You can also contact us through the purchase or open a private Discord support ticket. Include the pack name, purchase reference, purchase date and a short description of the problem.
- For a technical problem, include the game, loader and pack versions and a relevant error message. Remove personal details from logs. We may suggest a fix or request the information needed to verify the order.
Never send your full payment-card details, passwords or sign-in codes. A screenshot or forwarded receipt is not, on its own, proof that a payment is valid.
Patreon processes the payment
Approved refunds are handled through the applicable Patreon or payment-platform process, generally back to the original payment method. Processing times, purchase eligibility and any Apple in-app purchase procedure are controlled by those services and applicable law.
Patreon currently documents a refund-request option within 60 days in billing history. That is a platform request window, not a promise that every request will be approved, and it does not shorten any mandatory rights you may have. See Patreon's refund instructions for the current process.
What happens to pack access
If a digital purchase is refunded, Patreon removes access to the purchased product. Reversed payments may also affect purchase access under the applicable platform process. That is separate from cancelling an unrelated Patreon membership, which does not remove a valid one-time purchase. Refund handling does not rewrite permissions granted by an included software license.
If a refund has not been issued and access is missing, contact us so we can verify the purchase and restore it where appropriate. You do not need to buy another copy to report an access problem.